Legal
Last updated: January 11, 2026
Thanks for using Arrived! We here at Arrived Technology Inc. (“Arrived”) want you to have the best experience possible using the Arrived application (our “App”) and the Arrived website (the “Site”) (the App and the Site together, the “Services”), which are subject to these Terms and Conditions of Use (these “Terms”). These Terms set out the rules and conditions governing your use of Arrived and protecting our respective rights and is a contract between you and us, governing your use or access of our App. Please take a moment to read these Terms and please let us know if you have any questions regarding their meaning or application. We want you to be safe and circumspect in your use of our App, but most of all, we want you to enjoy Arrived!
We may update the Terms from time to time in our sole discretion. If we do, we’ll let you know by posting the updated Terms on the Site, to the App and/or may also send other communications. It’s important that you review the Terms whenever we update them or you use the Services. If you continue to use the Services after we have posted updated Terms it means that you accept and agree to the changes. If you don’t agree to be bound by the changes, you may not use the Services anymore. Because our Services are evolving over time we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.
IMPORTANT NOTICE REGARDING ARBITRATION FOR U.S. CUSTOMERS: WHEN YOU AGREE TO THESE TERMS YOU ARE AGREEING (WITH LIMITED EXCEPTION) TO RESOLVE ANY DISPUTE BETWEEN YOU AND ARRIVED THROUGH BINDING, INDIVIDUAL ARBITRATION RATHER THAN IN COURT. PLEASE REVIEW CAREFULLY SECTION 12 “DISPUTE RESOLUTION” BELOW FOR DETAILS REGARDING ARBITRATION.
1. ARRIVED RULES
(a) Creating an Account. Before you can use our App, you will need to register for an account (“Account”). In order to create an Account, you must:
be at least 18 years old;
not have been found to have breached these Terms in the past; and
be legally permitted to use the App.
You can create an Account via manual registration. By creating an Account with us, you authorize us to access, display and use certain information you provide to us as a part of your interacting with other users.
You agree that you will not permit anyone else use your Account.
We know you will enjoy using Arrived, but you can leave at any time. If you want to stop using our App, you can delete your Account at any time by contacting us at arrive@arrivedglobal.com or via the functionality of the App.
(b) Termination. We may suspend or terminate your access to and use of the Services, including suspending access to or terminating your Account or taking any other actions limiting your use of the Services, at our sole discretion, at any time and without notice to you. You may cancel your account at any time by sending us an email at arrive@arrivedglobal.com. Upon any termination, discontinuation or cancellation of the Services or your account, the following Sections will survive: 1, 2(a), 2(b), 2(c) (only for payments due and owing to Arrived prior to the termination), 3(b), 3(d), 7, 8, 9, 10, 11, 12.
2. SUBSCRIPTIONS AND TRANSACTIONS
Our App requires purchase of a monthly subscription (“Subscription”) for use of the App (or certain portions thereof) and you agree to purchase such Subscription. The App also allows you to make purchases through the “Allow Me” feature.
3. CONTENT
(a) General. Our App may allow you to store or share content such as, without limitation, text (in posts or communications with others), files, documents, graphics, images, audio and video. Our App will accommodate the following types of content: (1) content created by you as a part of your use of the App (“Your Content”); (2) content created by other users of the App (“Member Content”); (3) content created by us (“Our Content”); and (4) your Feedback.
Arrived is a public community. Your Content will be visible to other users of the App as soon as you post it. As such, by using our App, you consent to Your Content being viewed by other users, venues available on the App, and any person visiting, participating in or viewing the App.
While we want our users to be able express themselves freely and post content that might be useful or of interest to others, we will not tolerate your posting or circulating anything on Arrived which is:
Offensive– that which contains language or graphics which could be deemed offensive or are likely to harass, upset, embarrass, alarm, or annoy any other person;
Defamatory – anything that is harmfully untrue, including defamation and libel;
Illegal – any user’s encouragement of any illegal activity including, without limitation, terrorism, abuse, inciting racial hatred or anything else that would violate the laws of any jurisdiction where Arrived is used;
Hateful– anything abusive, insulting or threatening, discriminatory or which promotes or encourages divisiveness, racism, sexism, hatred or bigotry;
Obscene – any content that is obscene, pornographic, violent, or otherwise may offend the dignity of others;
Junk - “spam,” “junk mail” or advertising of any kind;
Malicious – content containing malware, including spy ware, adware, viruses, corrupt files, worms or other malicious code designed to interrupt, damage or limit the functionality of or disrupt any software, hardware, telecommunications, networks, servers or other equipment, Trojan horse or any other material designed to damage, interfere with, wrongly intercept or expropriate any data or personal information whether from Arrived or otherwise;
Infringing – content which would either be, or by posting, could infringe any third party’s rights, including without limitation, those parties’ privacy or intellectual property rights;
Misappropriated – content that includes information or graphics about anyone without their consent.
Arrived is not obligated to monitor access to or use of the Services or to review or edit any content. However, we have the right to do so for the purpose of operating the Services, to ensure compliance with these Terms and to comply with applicable law or other legal requirements. We reserve the right, but are not obligated, to remove or disable access to any content, including Your Content and Member Content, at any time and without notice, including, but not limited to, if we, at our sole discretion, consider it objectionable or in violation of these Terms. We have the right to investigate violations of these Terms or conduct that affects the Services. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.
(b) Your Content.
Member Content. Just like you, other users of Arrived will also share their content via the App. All Member Content is the property of the user who posted it. All Member Content is stored by us and displayed via the App as a part of their use of Arrived.
Nothing in these Terms grants you any rights to any Member Content. You may only use other Arrived users’ personal information subject to that use conforming to a legitimate use of Arrived – e.g., allowing users to meet each other and interact.
Our Content. We own all other Content on Arrived. Everything else, including without limitation, content, graphics, photographs, text, designs, user interfaces, trade or service marks (whether or not registered), logos, sounds, artwork, or any other intellectual property appearing in our App are owned, controlled or licensed by us and are protected by copyright, trademark and other intellectual property law rights.
Subject to your strict adherence to these Terms, we grant you a non-exclusive, limited, personal, non-transferable, revocable, license to access and use Our Content, without any right to sublicense, so long as you agree to the following:
You will not use, sell, modify, or distribute Our Content except as permitted by us and any such use will be incompliance with applicable law and regulation; and
You will not create any works based Our Content or attempt to commercially exploit Our Content, in whole or in part, in any way.
We explicitly reserve all rights to Our Content, as set forth in Section 11(a).
4. LEGAL AND APPROPRIATE USE
In your use of Arrived, you agree to:
comply with all applicable laws, including without limitation, privacy laws, intellectual property laws, anti-spam laws, equal opportunity laws and regulatory requirements;
use your real identity and not attempt to misguide or misinform others;
use our App in a responsible and safe manner.
You further agree not to:
act in an unlawful, in any way that would be detrimental to us or other users, including, without limitation, acts of dishonesty, abuse, discrimination or hatefulness.
use Arrived or any information displayed within Arrived to “stalk,” harass, abuse, defame, threaten or defraud other users; violate the privacy or other rights of users; or collect, attempt to collect, store, or disclose without permission the location or personal information about other users;
misrepresent your identity, your current or previous positions, qualifications, or affiliations with a person or entity;
disclose information that you do not have the explicit right to disclose; or
create or operate any manner of dishonest or deceitful scheme or otherwise engage in fraud; or
encourage or enable any other individual to do any of the foregoing.
Arrived will not tolerate users harming or attempting to harm other users. Users can report any abuse, complaints about Member Content, or other concerns directly via the functionality of the App or by contacting us at arrive@arrivedglobal.com with a prompt, specific and thorough explanation of the issue.
We always want you to be safe and secure. If you ever feel in personal danger or feel that your safety is at risk, please call your local safety authorities (e.g., police or security).
5. PRIVACY
For information about how Arrived collects, uses, and shares your personal data, please check out our Privacy Policy – this is important stuff, and makes for great bedtime reading! By using Arrived, you agree that we can use such data in accordance with our Privacy Policy located at www.Arrivedglobal.com/privacy.
6. DMCA AND COPYRIGHT POLICY
Arrived respects copyright law and expects its users to do the same. It is Arrived’s policy to terminate in appropriate circumstances account holders who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders. Please see Arrived’s DMCA policy for further information.
7. DISCLAIMER
THE APP, SITE, OUR CONTENT, AND MEMBER CONTENT ARE ALL PROVIDED TO YOU “AS IS”. WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. We make no warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of any information or content on the Services.
ARRIVED DOES NOT CONDUCT CRIMINAL OR OTHER BACKGROUND SCREENINGS OF ITS USERS. ARRIVED DOES NOT VERIFY THE INFORMATION PROVIDED BY USERS WITH RESPECT TO USERS’ IDENTITY, HEALTH, PHYSICAL CONDITION, OR OTHERWISE.
8. LIMITATION OF LIABILTY
9. INDEMNITY
You will indemnify and hold Arrived and its officers, directors, employees and agents, harmless from and against any claims, disputes, demands, liabilities, damages, losses, and costs and expenses, including, without limitation, reasonable legal and accounting fees arising out of or in any way connected with (a) your access to or use of the Services, including any statements you make through the Services, (b) your User Content, or (c) your violation of these Terms.
11. GENERAL TERMS
(a) Reservation of Rights. Arrived and its licensors exclusively own all right, title and interest in and to the Services, including all associated intellectual property rights. You acknowledge that the Services are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services.
(b) Entire Agreement. These Terms constitute the entire and exclusive understanding and agreement between Arrived and you regarding the Services, and these Terms supersede and replace all prior oral or written understandings or agreements between Arrived and you regarding the Services. If any provision of these Terms is held invalid or unenforceable by an arbitrator or a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect. Except where provided by applicable law in your jurisdiction, you may not assign or transfer these Terms, by operation of law or otherwise, without Arrived’s prior written consent. Any attempt by you to assign or transfer these Terms absent our consent or your statutory right, without such consent, will be null. Arrived may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.
(c) Notices. Any notices or other communications provided by Arrived under these Terms will be given: (i) via email; or (ii) by posting to the Services. For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted.
(d) Waiver of Rights. Arrived’s failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Arrived. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.
Any arbitration hearings will take place in the county (or parish) where you live, unless we both agree to a different location. The parties agree that the arbitrator shall have exclusive authority to decide all issues relating to the interpretation, applicability, enforceability and scope of this arbitration agreement.
13. APPLICABLE LAW AND VENUE
Your access to the App, Our Content, and any Member Content, as well as these Terms are governed and interpreted by the laws of the State of California without regard to any provisions governing the conflict of laws. By using the App, you are consenting to the exclusive jurisdiction of the courts of the United States and the State of California. You agree that such courts shall have personal jurisdiction and venue and waive any objection based on inconvenient forum. You agree that you will not file or participate in a class action against us. In the event there is a discrepancy between this English language version and any translated copies of the Terms, the English version shall prevail.
You can contact us by email at arrive@arrivedglobal.com or by mail at: 455 Market Street, Suite 1940, San Francisco, CA 94105-2448.